311

Implementing Bell’s Blueprint recommendation No. 38, to establish a statewide 3-1-1 customer service

Type: Blueprint for Opportunity 2006
Published Date: December 4, 2006
Author: Woodbury, Blair

The state should follow the lead of the City and County of Denver and establish a one-stop phone and online service as a single and convenient port-of-entry for anyone needing information or assistance from state government. The service should be available before and after business hours and on weekends, and it should have enough well-trained staff to deal promptly with requests.

Blueprint for Opportunity: Chapter 4: Making state government work

Type: Blueprint for Opportunity 2006
Published Date: August 1, 2006
Author: Buchanan, WadeJones, Rich

We can give our elected officials more of the tools they need to do their jobs and hold our elected officials and state agencies more accountable in several ways.

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Blueprint Brief 25: How state government can use a 311 service line

Type: Blueprint for Opportunity 2006
Published Date: August 22, 2006
Author: Colorosa, Rachel

The state should follow the lead of the City and County of Denver and establish a one-stop phone and online service as a single and convenient port-of-entry for anyone needing information or assistance from state government. The service should be available before and after business hours and on weekends, and it should have enough well-trained staff to deal promptly with requests.

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