Implementing Bell’s Blueprint recommendation No. 38, to establish a statewide 3-1-1 customer service

The state should follow the lead of the City and County of Denver and establish a one-stop phone and online service as a single and convenient port-of-entry for anyone needing information or assistance from state government. The service should be available before and after business hours and on weekends, and it should have enough well-trained staff to deal promptly with requests.